THE SINGLE IN UKRAINE INDOOR THERMAL POOL

TO THE INFORMATION OF GUESTS OF ZHAYVORONOK HOTEL

To prevent ambiguity, that may arise in case the guests do have complete and authentic information as regards the Policy of Zhayvoronok hotel that has been compiled according to the Law of Ukraine “About Protection of Consumers’ Rights” (section 4 part 1 of Article 4, part 3 of Article 4) and “The Regulation for exploitation of hotels and similar accommodation facilities and delivering hotel services” (Order №19 as of 16.03.04)

PLEASE BE AWARE OF THE FOLLOWING

The hotel manager is the guest’s contact person who is authorized to receive all eventual queries.

• 1. Check in time at our hotel is 14:00. Check out time at our hotel is 12:00.
  2. To check in, guests should provide their ID.
  3. If you wish to prolong your stay, please contact the hotel administrator. In case we have available suites, your request will be granted.
  4. If you wish to check out prior to the scheduled time, the payment for one night is not refundable. During high seasons, the payment is not refundable in full volume.
  5. The guests bear responsibility for all the deeds the guests perform and their possible consequences. All hotel services are charged separately according to the hotel price list.
  6. If you are switching suits, you have to check out till 12:00 and check-in starting from 14:00. During this time your luggage can be stored at the Reception.
  7. The restaurant is open from 08.00 till 24.00.
  8. The pool is open from 08.00 till 22.00. The paid and not used hours are not refundable, except in cases when the customer had health issues.
  9. IT IS STRICTLY FORBIDDEN
  – TO SMOKE IN SUITS (please use the special smoking areas and keep the fire safety rules).
  – TO KEEP PETS IN SUITES
  10. In case a guest damages (on purpose or by accident) the hotel’s property, they should reimburse such damage in accordance with the price list of property damage (available at the reception).
  11. The hotel is not responsible for the loss of money, valuables and securities if they were not personally handed to hotel’s executive for storage.
  12. You are solely responsible for the children who are staying with you, their deeds and the consequences of such deeds.
  13. Before you settle down, please check, whether your suite has any damages. You should not move pieces of furniture on your own discretion! In case you noticed any damages in your suite, please do not delay to notify the hotel manager.
  14. In case a guest violates the hotel rules, they can be evicted, the remaining payment will not be returned.

The hotel personnel will do everything that should be done to make your stay with us comfortable and enjoyable.